Lead Infrastructure Operations Engineer

About the role

We are seeking a Lead Infrastructure Operations Engineer to provide senior‑level technical leadership across a complex hybrid cloud, server and network environment. The role will oversee day‑to‑day operations, drive improvement initiatives and ensure the infrastructure meets availability, security and performance standards.

Key responsibilities

• Lead day‑to‑day operation and performance of hybrid cloud, server, network and on‑premises infrastructure.
• Act as senior escalation point for complex infrastructure, networking and security incidents.
• Evaluate existing technology to identify architectural, capacity, operational and security gaps.
• Design and execute initiatives to improve availability, resilience, performance and risk reduction.
• Administer and troubleshoot physical servers, virtual environments, storage, backup systems and cloud services.
• Oversee network infrastructure including switches, wireless APs, routing, firewalls, VPNs, load balancers and network‑access controls.
• Provide technical direction for Cisco ISE, CCTV and other facility‑related systems.
• Establish infrastructure standards, operating procedures, system‑hardening guidelines and technical controls.
• Collaborate with Cybersecurity team to implement required security measures.
• Lead major‑incident response, root‑cause investigations and corrective actions.
• Monitor capacity, performance, availability, backup effectiveness and disaster‑recovery readiness.
• Maintain roadmaps, documentation, continuity plans and operational records.
• Define monitoring and reporting practices with relevant performance indicators.
• Review technical changes for impact, documentation, approval and implementation.
• Coordinate delivery and support with cloud providers, vendors and service partners.
• Advise on future infrastructure investments, modernization opportunities and service enhancements.
• Coach team members and facilitate knowledge‑transfer sessions.

Required profile

• Bachelor’s degree in Computer Science, IT, Network Engineering or related field.
• At least 10 years of experience in infrastructure operations, systems administration and enterprise networking.
• Strong background managing large‑scale hybrid cloud and on‑premises environments.
• Proven ability to lead incident response and drive improvement initiatives.

Required skills

• Windows and/or Linux administration
• Virtualization technologies
• Storage and backup solutions
• Cisco ISE
• CCTV systems
• Microsoft Azure
• Amazon Web Services (AWS)
• Routing, switching and wireless networking
• Firewalls, VPNs and load balancers
• Network‑access control
• System hardening and infrastructure security
• Cybersecurity best practices