Manager - Correspondence & Records Management

About the role

The Manager – Correspondence & Records Management is responsible for overseeing all executive correspondence, document control, and records retention activities within the CEO Office. This role ensures that official information is processed accurately, controlled properly, and securely maintained while supporting timely decision‑making.

Key responsibilities

• Manage receipt, review, routing, issuance, and tracking of executive correspondence, ensuring adherence to timelines and completeness.
• Oversee proofreading, editing, and quality assurance of correspondence to meet editorial standards and approved templates.
• Maintain document control processes, including registration, classification, indexing, version control, and access restrictions for confidential materials.
• Direct records retention and archiving activities, guaranteeing compliance with organizational policies and facilitating efficient retrieval.
• Monitor outstanding correspondence, escalations, and corrective actions to prevent delays.
• Collaborate with stakeholders to clarify requirements, obtain input, and align on pending actions.

Required profile

Required skills