Manager, Digital Service Monitoring

About the role

The Manager, Digital Service Monitoring ensures the stability, visibility and continuous availability of Saudia's critical digital platforms. You will lead the monitoring of service performance across the digital ecosystem, drive fast engineering response to incidents, and align monitoring activities with security and vendor management processes.

Key responsibilities

• Oversee end‑to‑end monitoring of digital services to guarantee uptime and performance.
• Coordinate with vendors to enforce accountability and service‑level agreements.
• Integrate security monitoring insights with service health dashboards.
• Lead rapid incident response and root‑cause analysis to minimise business impact.
• Collaborate with engineering, product and operations teams to improve service reliability.

Required profile

• Bachelor’s degree in Computer Science, IT, Engineering or a related technical discipline.
• Proven ability to analyse complex problems, evaluate options and implement effective solutions.
• Strong understanding of the business environment and the relationships needed to sustain digital services.

Required skills

• Data governance and data quality concepts.
• Metadata management and Master Data Management (MDM).
• Data lifecycle, classification and privacy principles.
• Knowledge of DAMA‑DMBOK, NDMO framework, ISO 8000 and ISO 42001 (preferred).
• Familiarity with cloud platforms and enterprise data platforms.