Merchant Onboarding Manager

About the role

As a Merchant Onboarding Manager you will lead a team of Merchant Onboarding Executives to activate Tabby’s merchant partners. You will refine processes, drive performance and ensure operational excellence across the onboarding funnel.

Key responsibilities

• Lead and develop a team of Merchant Onboarding Executives, hiring, training and fostering a high‑performance sales culture.
• Integrate and optimise technology (AI, automation, CRM) to pre‑qualify leads and streamline the onboarding workflow.
• Own the end‑to‑end onboarding funnel, monitor metrics, identify leakage points and implement data‑driven fixes.
• Design, document and continuously improve SOPs and playbooks, removing bottlenecks between Sales, Risk and Operations.
• Define success metrics, build dashboards and hold managers accountable for revenue and live merchant activation.
• Act as the primary liaison between RevOps, Risk, Legal, Product and Tech to align cross‑functional priorities.

Required profile

• Detail‑oriented and proactive leader with strong people‑management experience.
• Exceptional organisational skills and a hands‑on approach to team development and operational execution.
• Ability to analyse data, challenge performance narratives and drive continuous improvement.
• Comfortable working in a fast‑moving environment and scaling processes.

Required skills