Operations Manager – Food & Beverage Brand

About the role

The Operations Manager will lead the performance, operational excellence, and profitability of the F&B brand across all its locations in Riyadh. This senior role combines strategic oversight with hands‑on management to ensure high service standards, cost efficiency, and sustainable growth.

Key responsibilities

• Oversee day‑to‑day operations across all branches to ensure smooth performance.
• Drive sales growth and profitability by monitoring KPIs, P&L, and cost‑control measures.
• Ensure consistent implementation of brand standards, service quality, and customer experience.
• Manage inventory, procurement, and supply‑chain coordination.
• Lead, train, and develop restaurant/branch managers and operational teams.
• Monitor food quality, hygiene, and compliance with SFDA and local regulations.
• Analyze performance reports, identify improvement areas, and implement efficiency strategies.
• Collaborate with marketing to support campaigns and promotions.
• Handle escalations, customer feedback, and operational risk management.

Required profile

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• 7–12+ years of experience in F&B operations with multi‑branch management exposure.
• Strong understanding of P&L management, budgeting, and cost control.
• Proven track record of scaling operations and improving profitability.
• Excellent leadership, communication, and problem‑solving abilities.
• Experience in the Saudi market is highly preferred.
• Arabic and English proficiency is an advantage.

Required skills