Operations Manager – Food & Beverage

About the role

We are looking for an experienced Operations Manager to lead multiple restaurant outlets in a fast‑growing Food & Beverage casual dining and quick‑service environment. You will be responsible for operational excellence, sales performance, brand consistency, and delivering outstanding customer experiences across all locations.

Key responsibilities

• Oversee daily operations of multiple restaurant outlets, ensuring smooth execution of all activities.
• Drive sales growth, profitability, and operational efficiency across all branches.
• Ensure consistent implementation of brand standards, service quality, and food safety regulations.
• Lead, mentor, and develop Store Managers and outlet teams to achieve performance targets.
• Monitor KPIs such as sales, labor cost, food cost, waste control, and customer satisfaction.
• Conduct regular site visits and audits to ensure compliance and operational excellence.
• Collaborate with supply chain, marketing, and HR teams for smooth operations and workforce planning.
• Manage new outlet openings, including setup, staffing, and launch execution.
• Handle customer escalations and ensure timely resolution of operational issues.
• Identify opportunities for process improvement and operational efficiency.
• Prepare and present regular performance reports to senior management.

Required profile

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• 6–10 years of experience in F&B operations management, preferably in QSR or casual dining brands.
• Proven experience managing multiple outlets simultaneously.
• Strong knowledge of restaurant operations, KPIs, cost control, and P&L management.
• Excellent leadership, communication, and team‑management abilities.
• Ability to thrive in a fast‑paced, high‑pressure environment.
• Strong problem‑solving and decision‑making skills.
• Fluency in English (Arabic is an advantage).
• Currently based in Saudi Arabia or with relevant GCC experience.

Required skills

What we offer

• Competitive salary package.
• Performance‑based incentives.
• Opportunity to work with a fast‑growing and dynamic F&B group.
• Career growth into senior leadership roles.