Patient Experience & Operational Analytics Coordinator

About the role

The Patient Experience & Operational Analytics Coordinator supports Smart Clinic operations by turning operational and patient‑journey data into structured reports, dashboards, and actionable insights. This role enables data‑driven decision‑making to improve patient experience and service delivery.

Key responsibilities

• Collect, validate, and consolidate operational and patient experience data from HIS, QMS, appointment and escalation systems.
• Analyze patient flow, waiting times, throughput, utilization and service recovery metrics.
• Develop and maintain operational dashboards and periodic performance reports.
• Identify trends, risks and performance gaps, and provide data‑driven recommendations to clinic leadership.
• Coordinate with Patient Experience, Operations and Command Center teams to align insights with actions.
• Support routine reporting, data logs maintenance and system compliance for accurate data entry.

Required profile

• Strong analytical mindset with ability to interpret data and translate findings into practical insights.
• Attention to detail and commitment to data integrity.
• Basic understanding of healthcare operational workflows.

Required skills

• Proficiency in Microsoft Excel for data analysis and reporting.

What we offer

• Opportunity to work within a leading health insurance provider.
• Exposure to multi‑system data environments and cross‑functional teams.