QA Engineer

About the role

We are seeking an experienced QA Engineer to lead quality assurance activities across our production processes. The role involves developing quality plans, handling customer complaints, and ensuring compliance with ISO, API and other relevant standards.

Key responsibilities

• Administer quality‑related activities and define quality control plans according to customer requirements.
• Prepare and obtain approval for pre‑production documents and review vendor documentation.
• Investigate and analyse customer complaints, non‑conformances and product deficiencies.
• Drive the CAPA process to ensure timely closure and continuous improvement.
• Maintain and improve the Quality Management System (QMS) to meet regulatory requirements.
• Coordinate with customers on quality issues and process complaints.
• Prepare quality reports, standard procedures and statistical studies to verify process capability.
• Manage non‑conforming materials, conduct internal QMS audits and support external audits.
• Evaluate and re‑evaluate vendors, and lead new vendor assessments.

Required profile

• Diploma or degree in Quality, Engineering or a related discipline.
• Minimum 8 years of experience in Quality Assurance/Quality Control.
• Strong knowledge of QMS requirements, ISO/API standards and relevant product codes.
• Experience as a MR/Lead Auditor, Internal Auditor or Quality System Trainer.
• Excellent investigation, problem‑solving and analytical skills.
• Fluent in written and spoken English and Arabic.
• Proficient in Microsoft Office and familiar with ERP systems.

Required skills

• Microsoft Office
• ERP system
• Quality Management System implementation
• CAPA process management
• Quality tools and measurement techniques
• Statistical analysis for process capability
• Audit planning and execution