Receptionist – Front Desk Agent

About the role

Join IHG Hotels & Resorts as a Front Desk Agent and be the first point of contact for guests, creating memorable first impressions. You will handle check‑ins, check‑outs, and provide local insights to ensure every stay feels seamless and welcoming.

Key responsibilities

• Greet guests with a warm welcome and acknowledge IHG Rewards Club members.
• Process reservations, payments, and manage check‑in/check‑out procedures efficiently.
• Anticipate guest needs, offering tailored recommendations and assistance.
• Resolve billing issues, answer inquiries, and provide restaurant or local attraction advice.
• Maintain accurate records and use hotel management software for daily operations.

Required profile

• Excellent communication skills for handling guest concerns and compliments.
• Strong problem‑solving ability to turn issues into positive experiences.
• Fluency in the local language; additional languages are a plus.
• Basic literacy, numeracy, and computer proficiency.

Required skills

What we offer

• Competitive salary with performance rewards.
• Full uniform, generous room discounts, and extensive training.
• Inclusive culture that celebrates diversity and supports wellbeing.
• Opportunities for growth within a global hospitality brand.