Remote Arabic Customer Support Specialist

About the role

We are looking for a detail‑oriented Remote Arabic Customer Support Specialist to provide professional assistance to Arabic‑speaking customers. You will handle inquiries through email, chat, or phone, ensuring a positive experience at every touchpoint.

Key responsibilities

• Respond to customer inquiries in Arabic (and English when required) via email, chat, or phone.
• Provide accurate information about products, services, and processes.
• Troubleshoot and resolve common issues, escalating complex cases as needed.
• Document all interactions in the CRM system and maintain up‑to‑date case records.
• Maintain communication standards, handle complaints with empathy, and identify recurring issues for continuous improvement.
• Collaborate with internal teams, attend training sessions, and stay informed about product updates.

Required profile

• Fluent in written and spoken Arabic with good English proficiency.
• Strong communication, empathy, and customer‑focused mindset.
• Ability to multitask in a fast‑paced environment and work independently.
• Reliable high‑speed internet and a quiet, professional workspace.

Required skills

• Familiarity with CRM systems.
• Basic computer skills and experience with email and chat tools.

What we offer

• Competitive compensation and performance‑based incentives.
• Flexible remote working schedule.
• Training, onboarding support, and opportunities for career growth.
• A supportive and collaborative remote team environment.