Renewals Specialist

About the role

Foodics, a restaurant management ecosystem and payment technology provider founded in 2014, is hiring a Renewals Specialist in Madinah. The role manages a portfolio of customers, ensures successful renewals, resolves issues proactively and acts as a trusted customer success partner, with direct ownership of churn prevention and ARR retention.

Key responsibilities

• Own customer renewals for an assigned portfolio and ensure timely, successful renewal closure.
• Proactively manage customer relationships and act as the primary point of contact.
• Conduct at least four structured health-check calls per customer per year.
• Identify risks, dissatisfaction signals and expansion opportunities early.
• Resolve customer issues by coordinating with internal teams such as Support, Product and Finance, and follow up on open issues until resolved.
• Maintain accurate customer data, renewal status and risk indicators in CRM systems.
• Take accountability for churn reduction and ARR retention within the portfolio.

Required profile

• 1-3 years of experience in Customer Success, Account Management, Renewals or Support.
• Experience with SaaS or subscription-based products is a strong plus.
• Strong communication skills; Arabic required, English a plus.
• Comfortable working with retention, churn and ARR targets.
• Experience supporting customers in the Saudi or GCC market is an advantage.

Required skills

• CRM tools (e.g. Salesforce or similar).
• Ticketing and support tools (e.g. Zendesk or similar).

What we offer

• Competitive compensation including bonuses and the potential for shares.
• Regular training and an annual learning stipend.
• An inclusive, diverse culture with autonomy, mentoring and challenging goals.