Reservations Agent – The St. Regis Riyadh

About the role

The St. Regis Riyadh is seeking a motivated Reservations Agent to handle guest booking requests, changes, and cancellations. You will be the first point of contact for guests, ensuring a smooth and professional reservation experience.

Key responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest needs, verify room availability, rates, and explain guarantee, special rate, and cancellation policies.
• Document special requests and answer questions about property facilities and services.
• Apply sales techniques to maximize revenue and input accurate data into the reservation system.
• Handle special room types (complimentary, employee discounts, travel‑agent rates) using correct codes.
• Escalate guest concerns following proper procedures and adhere to all company policies.
• Maintain a professional appearance, protect confidential information, and support a positive team environment.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience or specific certifications needed.

Required skills

• Reservation system
• Sales techniques