Retail Operations Manager

About the role

The Retail Operations Manager will oversee all retail activities across Saudi Arabia, driving sales performance and ensuring operational excellence in line with company and franchisor standards.

Key responsibilities

• Manage retail operations for all stores in Saudi Arabia, implementing strategies to achieve sales targets.
• Ensure compliance with corporate and franchisor operating procedures.
• Maintain full staffing levels, develop employee manuals, provide training, and conduct site visits to monitor performance and customer satisfaction.
• Forecast sales and inventory needs, control costs, and establish ordering protocols to optimise stock levels.
• Oversee accurate inventory management, prevent errors and fraud.
• Develop and enforce visual merchandising guidelines and store layout standards.
• Analyse store financials, operational expenses and inventory loss, and devise plans to maximise profit and reduce waste.

Required profile

• At least 10 years of experience in multi‑store retail operations.
• Minimum 3 years of experience managing multi‑store franchise operations.
• Bachelor’s degree in a relevant field.
• Fluency in English.

Required skills