Rider Quality Assistant Manager

About the role

The Rider Quality Assistant Manager will maintain and enhance rider support standards, ensuring compliance and high performance across the rider support function. This role focuses on quality assurance, process improvement and team leadership within the Riyadh operations.

Key responsibilities

• Lead and supervise quality assurance activities, monitor and evaluate agents' performance on voice and non‑voice transactions using a quality monitoring system.
• Analyze failures, develop action plans, ensure compliance with sample size requirements and generate regular quality reports.
• Identify process improvement opportunities, collaborate with cross‑functional teams and provide training recommendations.
• Provide guidance to the QA team, conduct coaching sessions, deliver training and foster a collaborative environment.

Required profile

• 4–6 years of experience in operations, fleet management, logistics or quality control.
• Strong analytical, reporting and KPI monitoring skills.
• Bachelor’s degree in Business Administration or a related field.
• Excellent communication skills.

Required skills

• Quality monitoring systems
• Data analysis and reporting
• KPI performance management