Room Service Operator

About the role

The Room Service Operator is the first point of contact for guests ordering room service. Working from the hotel’s call centre, you will take orders, answer menu and wine questions, and ensure a smooth delivery experience.

Key responsibilities

• Take room‑service orders over the phone and log them in the MICROS system.
• Answer guest inquiries about menu selections, wine vintage, and style.
• Communicate dietary restrictions, allergies, and special requests to the kitchen.
• Notify guests and management of any service delays.
• Maintain cleanliness of the work area throughout the shift.
• Process all payment methods and complete closing MICROS reports.
• Follow company safety, security, and uniform policies.
• Provide courteous, professional service to all guests, including those with disabilities.
• Stand, sit, or walk for extended periods and lift objects up to 10 lb.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work experience required.
• No supervisory experience or licences required.
• Ability to communicate clearly in English and use proper telephone etiquette.

Required skills

• MICROS system

What we offer

• Equal‑opportunity employment with Marriott International.