Sales Operations Specialist

About the role

Maqsam, an Arabic AI-powered contact center solution provider in the MENA region, is expanding across Saudi Arabia, the UAE and the wider region and is strengthening its compliance function. Its Revenue Operations team owns the systems, data and processes behind how Maqsam sells, prices and grows. As Sales Operations Specialist, you will work closely with sales leadership, finance and RevOps peers in Marketing, Success and Support Ops to build one connected revenue system.

Key responsibilities

• Maintain CRM hygiene and pipeline integrity: stages, required fields, deal records and data quality across the funnel
• Build and maintain sales dashboards and reporting on pipeline coverage, conversion, win rates, sales cycle and forecast accuracy
• Run the weekly forecast process with sales leadership and flag risks early
• Support the deal desk with quote accuracy, pricing and discount approvals, and contract handoff to Success and Finance
• Help design and administer territory, quota and commission plans
• Document and improve sales processes, from lead handoff to closed-won
• Partner with Marketing Ops on lead routing and funnel definitions, and with Success Ops on renewals and expansion handoffs
• Turn data into insights: spot trends, answer why questions and recommend actionable changes
• Build workflow automations in the CRM or with tools such as Zapier, Make or n8n, e.g. lead routing, deal-stage triggers, alerts and data syncs

Required profile

• 2-4 years in Sales Ops, RevOps or a similar analytical role, ideally at a B2B SaaS company
• Hands-on CRM admin experience (HubSpot, Salesforce or similar)
• Working knowledge of SaaS metrics: pipeline coverage, ARR/MRR, NRR, churn, CAC
• Built-in mindset: noticing broken processes and fixing them without being asked
• Clear communication with sales reps and executives alike

What we offer

• A collaborative, friendly environment with flexible hours
• Opportunities to learn, grow and become a world-class professional
• Fair compensation
• A culture of open communication and transparency
• First-class health insurance