Sales Specialist - CRM Experience

About the role

KONE is looking for an energetic and enthusiastic Sales Specialist for its New Equipment Business in Jeddah, Saudi Arabia. The role ensures the proactiveness and efficiency of sales and support staff, especially in the pre-sales phase, by handling leads and supporting sales planning and sales funnel actions.

Key responsibilities

• Contact all customer-initiated leads (web forms, digital campaigns, chat, other online channels) within 24 hours and qualify them before assigning to a salesperson.
• Support the sales team in value discovery meetings, such as preparing presentations and other materials.
• Maintain sales funnel, customer and opportunity data up to date in the CRM.
• Support salespersons with back-office tasks (tenders, orders, equipment) and customer inquiries.
• Help organize customer visits, tasks and events.
• Provide Sales Managers with selected reports or sales summaries as requested.
• Handle paperwork, including compliance documents, submittals, letters and other sales documents, and keep prequalification documents up to date.
• Manage and update KONE Profile registrations for strategic customers.
• Follow up on the sales process, especially order conversion from HS/IP to OC, and contact customers about sleeping and long-aging opportunities.

Required profile

• Bachelor's degree in Business Administration or a related field.
• 2-4 years of experience in an administrative role, preferably within a sales organization; fresh graduates are also welcome.
• Excellent communication, coordination and follow-up skills.
• Excellent written and spoken Arabic and English.

Required skills

• Strong proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Experience with CRM systems is a plus.

What we offer

• A dynamic, collaborative team.
• Total reward elements that engage and motivate employees.
• Learning and development programs covering a wide range of professional skills.
• Clear job description and targets, regular performance feedback and mentoring and coaching programs.