Sales Team Lead

About the role

We are seeking a customer‑focused Sales Team Lead to join our Stores team in Riyadh. The role combines hands‑on sales management with coaching responsibilities to drive store performance and deliver an excellent customer experience.

Key responsibilities

• Drive section sales performance and meet assigned KPIs while ensuring high customer satisfaction.
• Lead, coach and develop a team of sales associates to improve engagement, productivity and performance.
• Ensure visual merchandising standards, accurate pricing and product availability are consistently applied.
• Monitor inventory accuracy, stock levels and replenishment to support business needs.
• Maintain operational standards including store presentation, compliance with company policies and SOPs.
• Resolve customer concerns promptly and implement service‑improvement initiatives.
• Promote a safe and secure work environment by following safety, security and loss‑prevention procedures.
• Support the execution of promotional campaigns and collaborate with store management to achieve business objectives.
• Manage scheduling and flexible shift coverage, including weekends and peak periods.

Required profile

• Bachelor’s degree in Business Administration or related field (diploma holders with relevant retail experience may be considered).
• 2–5 years of retail sales experience, with at least 1–2 years in a supervisory or team‑lead role.
• Proven ability to achieve sales targets and manage KPIs.
• Strong leadership, coaching and team‑management capabilities.
• Excellent communication and interpersonal skills in both Arabic and English.
• Ability to work flexible shifts, including weekends and peak trading periods.
• Strong problem‑solving, decision‑making and organisational skills.
• Customer‑focused mindset with professional handling of customer concerns.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Office applications.
• Experience using POS (point‑of‑sale) systems.