Senior Account Manager – Government & Semi‑Government Accounts

About the role

We are looking for an experienced Senior Account Manager to lead the growth and management of strategic client accounts within our Commercial department. Based in Riyadh, the role focuses on leveraging existing relationships with government and semi‑government entities to drive revenue expansion and ensure high client satisfaction.

Key responsibilities

• Manage and grow strategic relationships with government and semi‑government clients, building long‑term partnerships.
• Use an established public‑sector network to uncover new business opportunities and negotiate strategic deals.
• Develop and execute account plans aimed at revenue growth, retention, and upselling.
• Prepare tailored technical and financial proposals aligned with client needs.
• Navigate government procurement processes, tenders, and framework agreements (e.g., Etimad).
• Oversee contract execution, ensuring delivery quality and commercial commitments.
• Handle client escalations professionally to maintain top‑level satisfaction.
• Monitor account performance, collections, and provide regular reports to management.
• Relay client feedback to internal teams to support service improvement.
• Represent the company at key client meetings, government forums, and industry events.

Required profile

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Established network and strong relationships with decision‑makers in the public sector.
• Solid understanding of government procurement cycles and regulatory frameworks.
• Proven track record of achieving revenue targets and closing complex commercial deals.
• Excellent negotiation, communication, and stakeholder management skills at executive level.
• Fluent in Arabic and English.

Required skills

• Proficiency in CRM systems.