Senior Account Manager

About the role

The Senior Account Manager is the primary point of contact for assigned customers, overseeing the full operational cycle from order receipt to equipment return and service. The role ensures seamless communication between the client and internal teams, driving revenue growth and high customer satisfaction within the oil & gas sector.

Key responsibilities

• Act as the main liaison for customers, responding promptly to inquiries, quotations, orders, and service requests.
• Coordinate the end‑to‑end order‑to‑delivery process, including equipment inspection, maintenance, and redelivery.
• Prepare and follow up on RFQs, tenders, and tickets to ensure timely closure.
• Maintain accurate sales forecasts, opportunity pipelines, and revenue projections in CRM and NOV systems.
• Identify customer needs, propose technical and commercial solutions, and uncover new business opportunities.
• Collaborate with Operations, Supply Chain, Service, Engineering, Finance and other internal teams to meet commitments.
• Conduct regular customer meetings, track actions, and report on risks, issues and performance.
• Support invoice and payment follow‑up and resolve commercial or operational discrepancies.

Required profile

• Bachelor’s degree in Engineering, Business Administration or a related field.
• 8‑10+ years of experience in oil & gas sales, account management or related customer‑facing roles.
• Proven track record managing key accounts and building long‑term relationships.
• Strong understanding of drilling and directional drilling operations.
• Excellent communication, analytical and problem‑solving abilities.

Required skills

• Drilling motors
• Measurement‑while‑drilling (MWD) tools
• Directional drilling operations