Senior Business Analyst – Process Automation & Data Analytics

About the role

We are looking for a Senior Business Analyst to drive business solutions for our innovative finance‑focused software products. You will work closely with cross‑functional teams to gather requirements, optimise processes and ensure alignment with strategic objectives.

Key responsibilities

• Lead end‑to‑end business requirements gathering across the organisation using interviews, workshops, surveys and site visits.
• Develop and maintain strong relationships with business partners, clients and merchants, negotiating contracts and ensuring timely execution.
• Collaborate with IT, Business Managers and merchants to implement projects and monitor product performance.
• Document business cases, process flows, data models and user stories on Jira.
• Propose new ideas, identify process‑improvement opportunities and oversee multiple concurrent software development projects.
• Lead, mentor and develop product managers and junior business analysts, fostering a culture of innovation.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering or a related field.
• 8+ years of product management experience, including at least 2 years in a leadership role.
• Proven track record of delivering complex software projects using agile methodologies.
• Strong problem‑solving, decision‑making and communication skills.
• Fluent in English; Arabic is a strong advantage.

Required skills

• Jira for documenting user stories and workflow management.