Senior Clinical Specialist - Cardiovascular (Electrophysiology)

About the role

Johnson & Johnson's MedTech Cardiovascular team develops solutions for heart recovery, electrophysiology and stroke, and is looking for a Senior Clinical Specialist in Riyadh and Jeddah. The role provides clinical product and technical support to physicians and EP lab staff on electrophysiology systems and catheter equipment, and uses consultative selling to meet and exceed business goals.

Key responsibilities

• Provide expert clinical product and technical assistance and training to physicians and EP lab staff on electrophysiology systems and catheter equipment (e.g. The CARTO system and associated software and RF generators) during case procedures.
• Educate customers on electrophysiology products and run in-service training, and collaborate with peers to share best practices.
• Use consultative selling to identify sales opportunities and raise awareness of electrophysiology solutions, helping the Territory Sales Manager reach key decision makers.
• Plan and schedule customer case support, and keep open lines of communication with the local team, support teams and internal and external partners.
• Build customer relationships with physicians, nurses, technicians, clinicians and hospital administrators, and mentor new commercial team members.
• Stay current on product IFUs, best practices, troubleshooting and clinical literature, and respond daily to customer requests by email and voicemail.
• Handle administrative tasks such as account documentation, compliance training, expense reporting and system entry, and escalate business issues to management.

Required profile

• Bachelor's degree or equivalent in biomedical engineering or CVT.
• 5 years of experience in cardiovascular electrophysiology or CRM, and direct patient support in a cath lab.
• Proficiency in English.
• Availability for emergent patient care and ability to travel 80%+ within the region.

Required skills

• Solutions selling and sales training
• Oracle Customer Data Management (CDM)
• Account management and compliance management