Senior Customer Success Manager

About the role

As a Senior Customer Success Manager at Mozn, you will own the end‑to‑end journey for strategic enterprise accounts, ensuring health, adoption, satisfaction and retention. You will work closely with sales to uncover growth opportunities while managing risk and delivering value across complex, regulated environments.

Key responsibilities

• Own the customer relationship from post‑signature through adoption, growth and maturity, serving as the primary operational point of contact.
• Monitor and manage customer health using KPIs such as TTFV, usage, health score, CSAT and NPS, and proactively mitigate churn risks.
• Drive deep adoption of Mozn’s FOCAL platform, guide customers on workflow optimization and advanced use cases.
• Identify expansion, upsell or cross‑sell opportunities and partner with Sales to position them.
• Mentor junior CSMs, contribute to onboarding and improve processes and tooling.

Required profile

• 5‑8+ years of experience in Customer Success or strategic account management, preferably with complex or regulated enterprise customers.
• Strong stakeholder management and executive communication skills.
• Proven ability to manage risk, adoption and customer outcomes.

Required skills

• Advanced experience with Salesforce.

What we offer

• Competitive compensation and top‑tier health insurance.
• High‑growth environment with autonomy and responsibility.
• Dynamic, inclusive workplace alongside leading AI talent.