Senior Travel & Tourism Specialist

About the role

The Senior Travel & Tourism Specialist will manage end‑to‑end corporate travel arrangements, ensuring compliance with policies and delivering excellent client service.

Key responsibilities

• Book, issue, reissue and refund air tickets using GDS systems (Amadeus, Sabre) with 100% fare accuracy.
• Reserve hotels via B2B platforms, direct contracts or DMCs and coordinate car rentals, transfers, rail and ferry services.
• Handle visa assistance, travel insurance and group travel logistics.
• Maintain complete booking records in back‑office systems (e.g., TINA) and follow SOPs for approvals and policy tags.
• Collaborate with internal teams (Finance, Product, Visa, MICE) and support colleagues during peak periods.

Required profile

• 3–5 years of experience in corporate travel operations or business travel ticketing.
• Strong customer‑service orientation with high attention to detail.
• Fluent English; Arabic is a plus.

Required skills

• Proficiency with GDS platforms (Amadeus, Sabre) for ticketing and fare rules.
• Experience using B2B hotel booking platforms such as TBO and Hotelbeds.
• Familiarity with back‑office systems like TINA and CRM tools like Freshdesk.