Service Advisor – Customer Service & Vehicle Maintenance

About the role

We are looking for a Service Advisor to guide customers through routine maintenance and repairs, ensuring a smooth and transparent service experience.

Key responsibilities

• Advise customers on required service for routine maintenance and diagnose mechanical issues through questioning, visual inspection, or road test.
• Communicate inspection results, recommend corrective procedures, and prepare detailed work orders.
• Generate repair orders with time, cost, and labor estimates, and record a brief description of the customer’s concern.
• Explain performed work and associated charges to customers, handling any complaints professionally.
• Schedule service appointments and obtain customer and vehicle data prior to arrival.
• Greet customers promptly, collect vehicle information, and conduct test drives with customers when needed.
• Reference service history, inspect vehicles, and suggest additional needed services.
• Advise customers on proper vehicle care and the importance of adhering to manufacturer specifications.

Required profile

• Strong communication and interpersonal skills for interacting with customers.
• Ability to accurately document service details and prepare work orders.
• Customer‑focused attitude with the capacity to handle complaints and inquiries.
• Organizational skills to schedule appointments and manage vehicle data.
• Basic understanding of automotive maintenance and repair processes.

Required skills