Service Advisor

About the role

The Service Advisor will lead service operations at our Hofuf centre, ensuring high customer satisfaction, retention and productivity while supporting the company’s vision, mission and values.

Key responsibilities

• Conduct pre‑acceptance inspections, record vehicle condition and communicate findings to customers.
• Coordinate with the Chief Technician to ensure repairs meet customer expectations and company quality standards.
• Explain repair details, costs and delivery times to customers and obtain approvals for additional work.
• Maintain continuous communication with customers on repair progress and manage parts coordination with the Parts Department.
• Perform post‑service follow‑up, handle complaints and ensure timely resolution.
• Monitor job data entry, productivity metrics and compliance with safety, welfare and branding policies.

Required profile

• Bachelor’s degree or equivalent.
• Minimum 5 years of experience in automotive service or a related service‑advisor role.

Required skills

• Automotive diagnostic and technical knowledge (pre‑diagnostic questioning, troubleshooting, repair verification).
• Computer proficiency – MS Office suite, worksheets, word processing, presentations and basic database management.