Service Sales Engineer – HVAC After‑Sales

About the role

We are seeking a Service Sales Engineer to join our After‑Sales team, focusing on troubleshooting, warranty handling, and customer support for HVAC systems.

Key responsibilities

• Handle warranty and service complaints, meeting KPI targets.
• Troubleshoot HVAC equipment such as chillers, AHUs, DX systems and package units.
• Conduct root‑cause analysis of failures and prepare service reports.
• Support retrofit, repair and maintenance activities.
• Supervise on‑site technicians, ensuring safety and quality compliance.
• Provide technical feedback to engineering and quality teams.
• Assist in customer training and prepare technical documentation.

Required profile

• Bachelor’s degree in Mechanical Engineering or 5–7 years of HVAC service experience.
• 5+ years in installation, operation, maintenance and service of HVAC systems.
• Experience in GCC markets preferred.
• Strong troubleshooting, technical and customer service skills.
• Good English communication; Arabic, Hindi or Urdu a plus.

Required skills

• HVAC equipment troubleshooting (chillers, AHUs, DX systems, package units).
• Mechanical/electrical control knowledge (analog and microprocessor‑based).

What we offer

• Work for a leading regional HVAC manufacturer.
• Collaborative, multicultural environment.
• Opportunities for career growth and technical development.