Services Facilitator - Guest Service

About the role

The Services Facilitator – Guest Service will be the first point of contact for visitors at Qiddiya Investment Company. You will create a welcoming atmosphere, assist guests with their needs, and support various office functions to ensure a smooth and memorable experience.

Key responsibilities

• Receive, welcome, book, and refer visitors to the appropriate individual, department, or meeting room.
• Maintain reception and common areas in a tidy and clean condition.
• Answer and transfer calls to relevant departments or stakeholders, handling queries as needed.
• Assist the HR team with onboarding and termination activities and processes.
• Perform basic clerical tasks such as copying documents and booking meeting rooms.
• Receive and distribute delivery mail to appropriate stakeholders promptly and accurately.
• Arrange airport collections for specified individuals when required.
• Maintain office supplies and services, including stationery and equipment.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management or a related field.
• Experience in guest services or a hospitality role.
• Exceptional communication and interpersonal abilities.
• Strong organizational skills with attention to detail.
• Fluency in Arabic and English is preferred.

Required skills