Technical Support Engineer L4 - DCS Systems

About the role

Gevernova is hiring a Technical Support Engineer (Level 4) in Al Khobar. The role covers repairs (returns and field), technical support and field service requests, and includes customer support for DCS-related issues. It also involves creating business opportunities from the installed base and owning the resolution of post-sales technical issues.

Key responsibilities

• Clear snag lists after System Project delivery to the client, classifying them into missing items, configuration issues, tickets and bugs
• Work with the project manager on missing hardware; minor corrections at site, major ones coordinated with the engineering team
• Implement ticket and bug fixes on site, engage site services for reinstallation and raise new tickets for detected bugs
• Provide full IEC61850 communication support for GE IEDs with GE and non-GE DCS systems
• Create L3 cases and follow up with COEO
• Own resolution of post-sales technical issues, acting as a resource for colleagues and leading small, low-risk projects
• Collect logs and traces for investigations and create business opportunities from the installed base

Required profile

• Degree in Electrical or Electronics Engineering or a related discipline
• At least 5 years of relevant substation automation experience in IEC61850 and other standard protocols
• Legal right to work in KSA without company sponsorship
• Strong knowledge of GE / ALSTOM DCS systems and comprehensive understanding of substation operation
• Ability to communicate with internal and external stakeholders and to define problems and draw valid conclusions
• Arabic language and a KSA driving licence (expected travel within the Kingdom)

Required skills

• IEC61850, Modbus, DNP3.0, IEC101, IEC103, IEC104
• DCS system troubleshooting, configuration, database creation, testing and commissioning
• System architecture, networking and configuration of switches, firewalls and routers
• Autonomous DCS testing, commissioning, snag clearance and database configuration