Technical Support Technician (AV)

About the role

We are looking for a Technical Support Technician specialized in Audio‑Visual (AV) systems to deliver professional installation, configuration, troubleshooting and preventive maintenance. You will ensure that AV equipment operates reliably and that customer issues are resolved within agreed service levels.

Key responsibilities

• Install, configure, test, commission and maintain AV equipment such as projectors, professional displays, LED/LCD screens, video walls, interactive displays, audio systems and control solutions.
• Troubleshoot and repair signal distribution and connectivity issues across HDMI, HDBaseT, IP‑based AV, audio/video switching and network‑connected devices.
• Provide technical support for video‑conferencing and collaboration platforms in meeting rooms, boardrooms, classrooms, auditoriums and digital signage.
• Perform preventive and corrective maintenance according to service level agreements.
• Conduct site surveys, prepare technical requirements and assist in solution design.
• Coordinate escalations with manufacturers or OEM technical support.
• Complete service reports, work orders, installation documentation and customer acceptance records.
• Deliver customer training and basic operational guidance after installations.

Required profile

• Diploma in Electronics, Electrical Engineering, IT, Telecommunications, AV Technology or related field.
• 3–5 years of hands‑on experience with AV installation, troubleshooting and maintenance.
• Strong understanding of AV networking, signal flow, cabling and audio/video protocols.
• Good English communication skills and ability to produce technical documentation.
• Valid Saudi driving licence is preferred.

Required skills

• AV troubleshooting and diagnostics
• HDMI, HDBaseT and IP‑based AV signal distribution
• Video‑conferencing and collaboration systems
• Control systems and AV‑over‑IP networking
• Structured cabling and testing tools
• Professional displays, projectors, LED/LCD screens and video walls
• Audio systems, microphones, speakers and amplifiers