Telephone Operator – Front Office (Saudi Arabia)

About the role

Rotana Hotels & Resorts is seeking a dynamic Telephone Operator to join its Front Office team in Saudi Arabia. You will be the first point of contact for guests calling the hotel, delivering professional and courteous service that enhances their stay.

Key responsibilities

• Answer all guest calls promptly and courteously, greeting guests by name.
• Maintain effective communication with all departments to ensure smooth service delivery.
• Handle guest inquiries, requests, and complaints with a focus on exceeding expectations.
• Manage long‑distance call vouchers and record them accurately.
• Maintain the wake‑up call sheet and deliver calls on time.
• Operate the switchboard efficiently, transferring internal and external calls.
• Take and relay messages for guests and management according to standards.

Required profile

• Diploma or degree in hospitality or a related field.
• Minimum of 1 month experience in a similar front‑office or telephone role.
• Excellent written and verbal English communication with strong voice modulation.
• Ability to work under pressure in a fast‑paced, multicultural environment.
• Customer‑focused, proactive, and a team player.

Required skills

• Opera property management system