Ticketing & Travel Specialist

About the role

We are looking for a Ticketing & Travel Specialist to manage end‑to‑end corporate travel operations. You will handle air ticketing, hotel and ground‑transport bookings, and provide seamless support to internal and external clients.

Key responsibilities

• Book, issue, reissue, and refund air tickets using GDS systems (Amadeus, Sabre) while ensuring fare accuracy and compliance with corporate policies.
• Reserve hotel rooms through B2B platforms (TBO, Hotelbeds) or direct contracts and coordinate car rentals, airport transfers, rail, ferry, and meet‑and‑assist services.
• Assist with visa arrangements and travel insurance where required.
• Respond promptly to client inquiries via email or phone, clarify travel needs, budget limits, and provide alternative itinerary options.
• Collaborate with Finance, Product, Visa, and MICE teams, and support colleagues during peak periods.

Required profile

• 1–3 years of experience in corporate travel operations or business travel ticketing.
• Proficiency with GDS platforms (Amadeus, Sabre) and B2B hotel booking tools.
• Familiarity with back‑office systems such as TINA and CRM tools like Freshdesk.
• Strong attention to detail, ability to multitask under pressure, and fluent English (Arabic a plus).

Required skills

• Amadeus
• Sabre
• TBO
• Hotelbeds
• TINA
• Freshdesk