Training Manager

About the role

The Training Manager will lead the design, delivery and evaluation of learning initiatives that support the resort’s mission and guest‑experience standards. Working closely with property leadership, you will ensure that all training aligns with business goals and enhances employee performance.

Key responsibilities

• Administer and promote employee training programs, covering product knowledge, company philosophy, customer service and leadership.
• Conduct needs assessments, develop curriculum, and facilitate both custom and corporate training sessions.
• Monitor enrollment, attendance and participant progress; gather feedback to measure training effectiveness.
• Partner with operational leaders to evaluate skill transfer and impact on guest satisfaction metrics.
• Develop training plans and budgets, linking all activities to the resort’s strategic objectives.

Required profile

• 2‑year degree in Human Resources, Hospitality, Business Administration or related field with at least 2 years of HR or training experience, **or** a 4‑year degree with no experience required.
• Certified trainer status.
• Demonstrated ability to lead guest‑hospitality initiatives and foster a positive service culture.

Required skills