Assistant IT Manager for Luxury Resort

About the role

The Assistant IT Manager will support the planning, operation, and continuous improvement of all information technology systems at Fairmont The Red Sea. Working closely with the Director of IT and hotel leadership, the role ensures reliable, secure, and high‑performing IT infrastructure to enable seamless hotel operations and exceptional guest experiences.

Key responsibilities

• Support day‑to‑day operation of hotel IT systems, including PMS, POS, networks, servers, telephony, Wi‑Fi, and end‑user devices.
• Maintain system availability, performance, and security across all departments.
• Provide technical support and troubleshooting for hardware, software, and network issues.
• Assist with system integrations between PMS, POS, Finance, Sales, F&B, and third‑party applications.
• Implement and maintain IT security policies, access controls, backups, and disaster‑recovery procedures.
• Monitor performance, escalate issues, and support upgrades, patches, and testing.
• Maintain IT documentation, asset registers, licenses, and configuration records.
• Coordinate with vendors, manage service contracts, and support user access management.
• Provide IT support during pre‑opening activities, critical operations, and special events.
• Ensure compliance with Accor IT standards, cybersecurity requirements, and local regulations.

Required profile

• Degree or diploma in Information Technology, Computer Science, or related field (preferred).
• 3–5 years of experience in hotel IT operations, with supervisory or assistant‑level responsibilities.
• Strong knowledge of hotel systems, especially Opera PMS, POS, networking, and end‑user support.

Required skills

• Opera PMS
• POS systems
• Network infrastructure
• Server administration
• Wi‑Fi solutions
• Telephony
• IT security policies
• Backups and disaster recovery
• System integration