Call Center Representative (Customer Experience)
2P Perfect Presentation · Riyad
Job description
About the role
We are seeking a dynamic, customer‑focused Call Center Representative to join our CX team. The role involves ensuring a seamless and positive experience for our clients by understanding their needs, resolving issues, and optimizing the end‑to‑end journey.
Key responsibilities
- Design and implement customer journey maps to identify pain points and improvement opportunities.
- Serve as the primary point of contact for clients, addressing inquiries and issues with professionalism and empathy.
- Collaborate with internal teams to turn customer feedback into product enhancements.
- Monitor performance metrics such as response time, resolution time, and satisfaction, driving continuous improvement.
Required profile
- 1‑3 years of experience in customer service or customer experience.
- Proven ability to handle challenging situations with professionalism and empathy.
- Strong attention to detail and ability to manage multiple tasks and priorities.
Required skills
- Experience with customer service platforms.
- Proficiency in CRM tools.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Saudi Arabia.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 14 hours ago
Expires 1 month from now
12 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
2P Perfect Presentation
Riyad