Call Center Representative (Customer Experience)
2P Perfect Presentation · Riyad
وصف الوظيفة
About the role
We are seeking a dynamic, customer‑focused Call Center Representative to join our CX team. The role involves ensuring a seamless and positive experience for our clients by understanding their needs, resolving issues, and optimizing the end‑to‑end journey.
Key responsibilities
- Design and implement customer journey maps to identify pain points and improvement opportunities.
- Serve as the primary point of contact for clients, addressing inquiries and issues with professionalism and empathy.
- Collaborate with internal teams to turn customer feedback into product enhancements.
- Monitor performance metrics such as response time, resolution time, and satisfaction, driving continuous improvement.
Required profile
- 1‑3 years of experience in customer service or customer experience.
- Proven ability to handle challenging situations with professionalism and empathy.
- Strong attention to detail and ability to manage multiple tasks and priorities.
Required skills
- Experience with customer service platforms.
- Proficiency in CRM tools.
Questions fréquentes
لماذا تبلغ عن هذا العرض؟
اكتشف المزيد
الرواتب والأدلة وعمليات البحث في المملكة العربية السعودية.
الرواتب حسب المهنة
قدم طلبك في 30 ثانية
أدخل بريدك الإلكتروني للتقديم. سيتم إنشاء حساب تلقائياً.
بالمتابعة، أنت توافق على شروط الاستخدام.
لديك حساب بالفعل؟ تسجيل الدخول
عزز فرصك
حمّل سيرتك الذاتية وسنقترح عليك الوظائف التي تناسب ملفك.
جاري تحليل سيرتك الذاتية...
2P Perfect Presentation
Riyad