Technical Support Specialist – IT Helpdesk
2P Perfect Presentation · Riyad
Description du poste
About the role
We are seeking a Technical Support Specialist to join our growing IT team. In this role you will assist users by diagnosing, troubleshooting, and resolving a wide range of technical issues across hardware, software, operating systems, and network environments.
Key responsibilities
- Provide first‑level technical support via phone, email, or in person.
- Analyze user issues and deliver timely technical solutions.
- Troubleshoot hardware, software, operating system, and network problems.
- Support users across different platforms and systems.
- Monitor, update, and maintain computer networks and systems.
- Perform regular maintenance and updates for operating systems.
- Participate in network security implementation and support activities.
- Ensure technical support is delivered in line with quality standards.
Required profile
- Bachelor’s degree in IT or a related field.
- Proven experience in technical support or IT support roles.
- Strong communication and user support skills.
- Ability to work under pressure and manage multiple tasks.
Required skills
- Strong knowledge of Active Directory.
- Good understanding of networks.
- Familiarity with operating systems and IT support processes.
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2P Perfect Presentation
Riyad
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