Technical Support Specialist – IT Helpdesk

About the role

We are seeking a Technical Support Specialist to join our growing IT team. In this role you will assist users by diagnosing, troubleshooting, and resolving a wide range of technical issues across hardware, software, operating systems, and network environments.

Key responsibilities

• Provide first‑level technical support via phone, email, or in person.
• Analyze user issues and deliver timely technical solutions.
• Troubleshoot hardware, software, operating system, and network problems.
• Support users across different platforms and systems.
• Monitor, update, and maintain computer networks and systems.
• Perform regular maintenance and updates for operating systems.
• Participate in network security implementation and support activities.
• Ensure technical support is delivered in line with quality standards.

Required profile

• Bachelor’s degree in IT or a related field.
• Proven experience in technical support or IT support roles.
• Strong communication and user support skills.
• Ability to work under pressure and manage multiple tasks.

Required skills

• Strong knowledge of Active Directory.
• Good understanding of networks.
• Familiarity with operating systems and IT support processes.