Account Manager – HR, PRO & GRO

About the role

AstroLabs is seeking an Account Manager to lead HR, PRO and GRO services for its post‑setup business line in Riyadh. You will be responsible for delivering a world‑class experience to a diverse portfolio of high‑growth companies operating in Saudi Arabia.

Key responsibilities

• Manage a portfolio of client accounts, ensuring smooth regulatory compliance.
• Oversee license renewals, Saudization initiatives and government portal management.
• Provide HR and PRO support to help clients scale their operations.
• Drive client retention, promote renewals and identify upsell opportunities.
• Coordinate with internal teams to streamline processes and maintain high service standards.

Required profile

• Proven experience in operations or customer‑excellence roles with a track record of managing client portfolios.
• Detail‑oriented, process‑driven and capable of handling complex accounts independently.
• Strong customer service and sales skills to build relationships and drive renewals.
• Ambitious, ownership‑focused and committed to delivering excellence.

Required skills