Administration Support Specialist

About the role

The Administration Support Specialist ensures smooth operation of administrative, facilities, and contract‑related services. You will act as a liaison between internal stakeholders and external suppliers, monitoring performance and maintaining accurate documentation.

Key responsibilities

• Follow up and manage operational and service contracts, coordinating with suppliers and service providers.
• Assist in preparing Scopes of Work (SoW) and evaluate contract performance against agreed KPIs and SLAs.
• Review invoices and financial claims for compliance with contract terms.
• Monitor service performance, measure KPIs, and produce periodic reports and dashboards.
• Track beneficiary satisfaction, analyse survey results and recommend improvements.
• Oversee catering, hospitality, food‑service and administrative support services to ensure quality delivery.
• Manage incoming and outgoing correspondence through approved administrative communication systems.
• Operate document control, electronic archiving, and maintain records in line with policies.
• Conduct field visits to service sites, follow up on observations and drive corrective actions.
• Support governance, compliance, risk management and continuous‑improvement initiatives.

Required profile

• Bachelor’s degree in Business Administration, Public Administration, Facilities Management, Supply Chain Management, Industrial Engineering or related field.
• Minimum of 2 years of experience in administrative services, facilities management, or contract administration.
• Fluent in Arabic and English (written and spoken).
• Strong analytical, coordination, reporting and stakeholder‑management abilities.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Power BI
• Document management systems
• Electronic archiving systems