Bellboy – Guest Services Assistant

About the role

The Bellboy provides a warm welcome to guests and delivers courteous, efficient luggage and guest assistance services. Working closely with the Front Office, this role enhances the overall guest experience from arrival to departure.

Key responsibilities

• Welcome guests upon arrival with a friendly and professional attitude.
• Assist guests with loading, unloading, transporting, and delivering luggage safely and efficiently.
• Escort guests to their rooms and explain room features, hotel facilities, and available services.
• Provide information about hotel amenities, dining outlets, meeting facilities, and local attractions.
• Support check‑in and check‑out processes as directed by the Front Office team.
• Respond promptly to guest requests, inquiries, and complaints, escalating issues when necessary.
• Arrange transportation, including taxis, airport transfers, and valet services.
• Store and retrieve guest luggage in the baggage room while maintaining accurate records.
• Maintain clean, organized, and presentable lobby, entrance, and baggage storage areas.
• Deliver guest messages, parcels, mail, and amenities to rooms promptly.
• Assist guests with directions and recommendations for local attractions and services.
• Follow hotel security procedures to ensure safety of guests, their belongings, and hotel property.
• Support emergency procedures and assist guests during emergencies as directed.

Required profile

• High school diploma or equivalent.
• Previous experience in a hotel or customer‑service role is preferred.
• Basic English communication skills; additional languages are an advantage.
• Good physical fitness with the ability to lift and carry luggage safely.
• Professional appearance and grooming in line with hotel standards.