Bellman - The Ritz-Carlton Residences Diriyah

About the role

The Ritz-Carlton Residences Diriyah in Riyadh is looking for a Bellman to welcome and escort residence owners, vendors and guests, and to support smooth arrival and departure from the property. The role covers door attendance, vehicle assistance, lobby upkeep and guest relations.

Key responsibilities

• Greet and escort owners, guests and visitors; open doors and direct people to the right location
• Assist guests in and out of vehicles and with luggage, groceries and packages
• Supply directions and information about amenities, services, hours and local areas
• Direct moving and delivery staff to the loading dock and help with valet parking
• Maintain a clear drive and lobby, polish luggage carts and mop up spills
• Keep accurate logs of calls for assistance, document maintenance needs and distribute parcels and faxes
• Anticipate guest needs, use the brand's guest response processes, and assist people with disabilities
• Answer phones within three rings and speak clearly and professionally
• Follow safety and security procedures, report accidents and unsafe conditions, and take part in QA audits and resident engagement surveys