Booking Officer – Passenger Ticketing Clerk

About the role

The Booking Officer will serve as the primary point of contact for passengers seeking to reserve tickets on our high‑speed ferries and landing craft. This role focuses on providing accurate schedule information, handling reservations, and ensuring a smooth, friendly experience for all travelers. The position does not involve any cash handling, as all tickets are issued free of charge.

Key responsibilities

• Welcome passengers courteously and provide detailed information on routes, schedules, seat availability, and booking procedures.
• Enter, issue, modify, or cancel tickets using manual or computerized systems.
• Maintain up‑to‑date records of bookings and passenger details.
• Coordinate with relevant departments to communicate booking information accurately.
• Inform passengers of any schedule changes, delays, or cancellations.
• Generate and distribute booking reports for management as required.
• Keep the booking area clean, organized, and welcoming.
• Respond promptly to passenger inquiries, complaints, and requests.
• Handle passenger data with confidentiality and accuracy.
• Adhere to all office procedures, policies, and service standards.

Required profile

• Diploma or equivalent educational qualification.
• 1 to 2 years of experience in a similar booking or customer‑service role.
• Fluency in both Arabic and English.

Required skills

• Data entry