CRM Representative

About the role

The CRM Representative will join Blue Limits Group’s hospitality portfolio in Jeddah, managing customer interactions across multiple channels to ensure a consistent and positive guest experience. This full‑time, on‑site position supports the delivery of high‑quality service in a fast‑paced, luxury‑focused environment.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Resolve guest issues and follow up with partners to maintain satisfaction.
• Update and maintain customer records in the CRM system, track feedback, and generate reports on trends.
• Support the planning and execution of customer engagement campaigns.
• Monitor service requests, prepare daily/weekly reports, and collaborate with operations and marketing teams to improve processes.

Required profile

• 1–2 years of experience in customer service or support, preferably within hospitality.
• Strong verbal and written communication skills in English; Arabic is a plus.
• Organized, detail‑oriented, and able to manage multiple requests simultaneously.
• Diploma or bachelor’s degree in Business, Hospitality Management or a related field is preferred.

Required skills

• Proficiency with CRM software for data entry and record management.
• Basic reporting and data analysis capabilities.