Customer Care Officer – Call Center

About the role

The Customer Care Officer will join the call centre team at MAF Retail, handling day‑to‑day customer interactions and ensuring a high standard of service. You will be the first point of contact for queries, complaints and service requests, delivering solutions in line with company guidelines.

Key responsibilities

• Provide guidance to customers and address their inquiries.
• Resolve basic complaints and troubleshoot issues.
• Assist with product exchanges and refunds where applicable.
• Follow established procedures to maintain impeccable service quality.
• Participate in professional development to enhance leadership and technical abilities.
• Apply MAF Retail’s Human Capital and corporate policies consistently.

Required profile

• Bachelor's degree in a related field.
• At least 1 year of experience working in a call centre environment.
• Strong communication and problem‑solving abilities.
• Proficiency in English is mandatory.

Required skills

What we offer

• A friendly, positive work environment.
• Opportunities to collaborate with over 45,000 diverse colleagues.
• Access to professional development and career growth.