Customer Growth Associate – Healthcare SaaS

About the role

Augnito is looking for a Customer Growth Associate to support hospital accounts across Saudi Arabia. You will work alongside a senior Customer Success Manager, handling onboarding, adoption, and day‑to‑day account health in a clinical environment.

Key responsibilities

• Support assigned hospital accounts through onboarding, adoption, and steady‑state usage.
• Capture customer requirements and pain points, forwarding them to the manager or relevant internal teams.
• Follow the Customer Success playbook for standard account management activities.
• Maintain strong CSAT/NPS by responding promptly to routine issues and escalating when needed.
• Track usage patterns, flag drops in adoption, and support training sessions, walkthroughs, and webinars for clinicians and hospital staff.

Required profile

• Minimum 24 months (2 years) of relevant experience in account management, SaaS, or technical support.
• Experience working with hospital or clinical customers in a customer‑facing role.
• Ability to log, track, and resolve or escalate support tickets within agreed timelines.

Required skills

• Account Management
• SaaS products
• Technical Support Workflows
• APIs