Customer Marketing & Product Marketing Knowledge Intern
Lucidya | لوسيديا
Job description
About the role
This internship supports the flow of information between Customer Experience, Product Management, Marketing, and customers. You will help organise product knowledge, capture customer feedback, and create clear, customer‑facing communications.
Key responsibilities
- Align CX and Product Management by gathering and organising customer feedback, product questions, and feature requests.
- Draft and update communications via Intercom, email, in‑app messaging, and help‑center articles.
- Assist in creating product marketing assets such as updates, FAQs, release notes, and educational content for customers.
- Identify recurring customer questions and knowledge gaps, proposing improvements to communication and product adoption.
- Maintain shared knowledge resources and deliver concise summaries of customer insights to internal teams.
Required profile
- Strong written communication skills.
- Excellent organisational abilities and attention to detail.
- Ability to work collaboratively across multiple teams.
- Interest in product marketing and customer experience.
Required skills
- Intercom
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Published 1 month ago
Expires 3 weeks from now
23 views · 0 interested
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Lucidya | لوسيديا