Digital & Tech Specialist (On‑site Support)

About the role

The Digital & Tech Specialist is responsible for delivering and supporting site‑based digital workplace and commercial technology services across operating units. Working hands‑on and in‑person, you will ensure employees can use digital tools effectively, resolve day‑to‑day technical issues, and apply cyber‑security practices on site.

Key responsibilities

• Act as the single point of contact for Operating Unit Tech Partners, aligning site operations with central Digital & Tech initiatives.
• Capture and translate site‑level business needs into clear digital requirements and priorities.
• Support the stability, adoption and effective use of commercial platforms such as DMS and SFA.
• Assist with pilots, innovations and local digital initiatives, providing feedback to central teams.
• Monitor service performance, recurring issues and user experience, delivering structured reports and improvement recommendations.

Required profile

• Proven experience providing on‑site, hands‑on technology support.
• Ability to work closely with commercial teams and translate operational challenges into digital solutions.
• Strong understanding of cyber‑security best practices applied in a workplace environment.

Required skills

• DMS (Distributor Management System) platform knowledge.
• SFA (Sales Force Automation) platform knowledge.
• Digital workplace tools support.
• Cyber‑security practices.