Fashion Consultant - Riyadh Park Mall

About the role

Chalhoub Group, a luxury retailer with over 10 owned brands and more than 400 international names, is hiring a Fashion Consultant for Riyadh Park Mall. The consultant drives individual and collective sales targets while delivering an exceptional guest experience and supporting CRM, CX and other customer and people initiatives in-store.

Key responsibilities

• Collect data on customer behaviour, top sellers and slow movers to feed business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products and support sell-throughs within the store
• Promote the MUSE loyalty programme and keep up to date with app offerings
• Ensure adherence to VM guidelines and SOPs, and that click-and-collect is done within service-level agreements
• Capture customer data according to marketing team requirements and drive eNPS through people experience initiatives
• Support in-store marketing events, brand social media campaigns and in-store CX initiatives
• Provide feedback on what is and is not working well in the store

Required profile

• 2 years of experience in luxury fashion brands
• Intermediate to fluent English

What we offer

• Learning and development opportunities and internal mobility
• Health care and child education contribution
• Remote and flexible working policies
• Exclusive employee discounts