Front of House – Customer Service Role

About the role

Macro is looking for a friendly and proactive Front of House professional to manage the reception and visitor experience at its new global client facility in Riyadh. You will be the first point of contact for staff and visitors, ensuring a welcoming atmosphere while upholding the company’s high standards of service.

Key responsibilities

• Maintain a professional image of Macro and the client in all interactions.
• Greet and direct guests to the appropriate staff members or locations.
• Answer incoming calls, screen them, take messages, and forward to relevant departments.
• Maintain an organized phone log for follow‑ups and reference.
• Escalate any issues that could affect the client’s reputation.
• Represent Macro by delivering first‑class service across a complex, multi‑disciplinary site.

Required profile

• Excellent communication and interpersonal skills.
• Customer‑oriented mindset with a can‑do attitude.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational abilities.

Required skills

• AI development frameworks
• R
• IWMS
• Microsoft Power Platform
• Helpdesk workflows
• CAFM
• Azure Cognitive Services
• Azure OpenAI
• Asset Management
• Python
• SQL